Returns Policy
Returns and Refunds
Change of Mind
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As a small business, we cannot accept returns or provide refunds for change of mind or incorrect purchases. Please choose carefully.
Damaged or Faulty Items
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If your order arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.
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We will work with you to provide a replacement, repair, or refund in line with the Australian Consumer Law (ACL).
Australian Consumer Law (ACL)
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Our goods come with guarantees that cannot be excluded under the ACL.
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You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
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You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Custom and Handmade Items
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Due to the handmade nature of our jewellery, slight variations may occur and are not considered faults.
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Custom-made or personalised items cannot be refunded unless faulty.
Returns Process
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Email us at clitrus.enquiry@gmail.com with your order number and reason for return.
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If approved, we will provide return instructions.
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Items must be returned unused, in their original packaging (where possible), and securely packed.
Refund Timeframes
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Once your return is received and inspected, we will notify you of the outcome.
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Refunds (if applicable) will be processed to your original payment method within 5–10 business days.